Labels:text | screenshot | diagram OCR: INTERNET- ENABLED CALL CENTER Telephony Telephony Sageway server Intemet wat serve Computer with Web browser and Intemet Customer telephony service agent pluga. Customer catsbase You Choose. A call center that has been Internet-enabled allows customers to surf through the company's Web page. When it comes time to place an order or inquire about a product, the customer can either initiate a telephone call through the Internet, or click ont a Web link to request a callback from the agent. Bath telephone call and, in some cases, information about the customer are relayed to the call center in a timely and efficient manner.
